01 Agreement to this policy
This Refund Policy explains the limited circumstances in which a refund may be considered for AutoAgentPro. By creating an account, purchasing a plan, or buying credits, you confirm that you have read, understood, and agreed to this policy together with our Terms of Service.
Please read carefully before purchasing. Because AutoAgentPro delivers custom-built digital automation, most purchases are non-refundable once the work has been delivered. If you are unsure whether the service fits your needs, contact us before you buy and we will help you decide.
02 Nature of our service
AutoAgentPro is a custom digital service, not a physical product. When you place an order, our system uses computing resources, AI model usage, and infrastructure to design, generate, test, and deploy an automation agent specifically configured for your business. These resources are consumed at the moment the work is performed and cannot be recovered or resold.
For this reason, AutoAgentPro is treated as a custom, made-to-order digital service. Once an agent has been generated and delivered, the value has already been provided to you, regardless of whether you later choose to use it.
03 No refunds after delivery
This is the core of our policy:
- Once an AI agent has been generated, deployed, or delivered to your account, the purchase is final and non-refundable.
- "Delivered" means the agent has been built and its status has reached deployment, or a workflow/version has been created for your account — even if you have not yet connected it, tested it, or started using it.
- Changing your mind, no longer needing the agent, lack of technical knowledge to use it, or deciding to use a different provider are not grounds for a refund after delivery.
- Credits that have been consumed by your agents are non-refundable, because the corresponding processing has already been delivered.
We make this clear up front so there are no surprises: the delivery of the digital agent is the product, and once delivered it cannot be "returned".
04 Subscriptions
Subscription plans are billed in advance for each billing period and grant access to agent slots and a monthly credit allocation.
- You may cancel at any time from your dashboard. Cancellation stops future renewals.
- Cancelling does not refund the current billing period. You keep access until the end of the period you already paid for.
- Once any agent has been generated or deployed during a billing period, that period is non-refundable.
- We do not provide partial or prorated refunds for unused time, unused agent slots, or unused credits within a period.
05 Credits and top-ups
Credits power your agents' activity. Credit purchases are consumable digital goods.
- Credits are non-refundable once any portion has been used.
- Promotional, bonus, or free credits carry no monetary value and are never refundable or exchangeable for cash.
- Credits have no cash value and cannot be transferred between accounts.
06 Limited eligible cases
We genuinely want you to be treated fairly. A refund may be considered only in these narrow situations, and only if reported promptly:
- Duplicate charge — you were charged more than once for the same purchase due to a billing error.
- Verified non-delivery — you paid, but no agent was generated or delivered to your account, and our team confirms a genuine technical failure on our side that we are unable to resolve.
- Unauthorised payment — a confirmed fraudulent charge that was not made by you or anyone authorised on your account.
In these cases, report the issue within 3 days of the charge so we can investigate quickly.
07 What is not refundable
To be completely transparent, the following are not eligible for a refund:
- Any agent that has already been generated, deployed, or delivered.
- Credits that have already been used or partially used.
- Change of mind, or no longer wanting or needing the service.
- Difficulty using the platform where the service itself is working as designed (we provide support instead).
- Problems caused by third-party platforms you connect (for example an email provider, messaging app, or social network changing its rules, suspending your account, or going down).
- Incorrect or incomplete credentials or information you provided during setup.
- Violations of our Terms of Service that lead to suspension or termination.
- Dissatisfaction with AI-generated output where you did not review the configuration before deployment.
08 Chargebacks and disputes
If you believe you have a valid issue, please contact us first — we will always try to make things right within this policy. Opening a chargeback or payment dispute without contacting us is considered a breach of our Terms.
Because our agents are delivered immediately as custom digital services, we keep delivery records (agent IDs, deployment timestamps, and version history) which we may submit as evidence in any dispute. Fraudulent or abusive chargebacks may result in immediate account termination and loss of access to all agents.
09 How to request a review
If you think your situation falls within the limited eligible cases above, email us from the address on your account:
10 Review and processing
We review each eligible request individually and fairly. If approved, the refund is issued to your original payment method. Depending on your payment provider and bank, it usually takes 5–10 business days to appear. We may ask for additional information to verify the request, and we reserve the right to decline requests that fall outside this policy.
11 Changes to this policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will update the "last updated" date when changes are made.